SOC Support Specialist - UK Weekend Shift
New
H
HuntressCybersecurity
Remote UK, Tuesday-Saturday work daysFull-TimeEntry
Salary£35,000 to £45,000 base, plus bonus and equity.
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Job Details
- Required Skills
- CybersecurityZendeskNetworking
Requirements
- Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security.
- Exceptional written and verbal communication skills.
- Ability to remain calm, empathetic, and solution-focused during security incidents.
- Interest in developing incident management/commander skills, including owning the flow of information and driving resolutions.
- Competence in facilitating group discussions during high-pressure situations and capturing structured documentation.
- Strong ability to prioritize and manage a dynamic ticket queue.
- Enthusiasm for collaborative team work and keeping internal stakeholders and partners informed.
- Ability to work independently in a remote setting while knowing when to escalate.
- Experience supporting multiple customers with tools like Zendesk or PSA platforms (preferred).
- Experience with Microsoft 365/Entra including identity and phishing scenarios (preferred).
- Basic understanding of SIEM concepts and log analysis (preferred).
- Basic understanding of networking concepts related to VPNs, IP addresses, and anomalies (preferred).
Responsibilities
- Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
- Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
- Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.
- Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.
- Troubleshoot product issues and provide support for other product-related requests as needed.
- Advocate for partner needs and provide feedback to the relevant internal teams.
- Address partner security concerns with timely and informative responses.
- Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team.
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