Student Experience Support Specialist
K
KaplanEducation Technology
United StatesPart-TimeEntry
Salary21 USD per hour
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Job Details
- Experience
- 1 year
- Required Skills
- MS OfficeData entryCustomer support
Requirements
- High School Diploma or GED.
- 1 year of relevant service experience, preferably in customer support or customer relations.
- Proficiency in MS Office and Gmail.
- Ability to learn and navigate internal IT and business systems.
- Excellent written and verbal communication skills.
- Strong focus on service excellence.
- Ability to multitask and remain detail-oriented in a fast-paced environment.
- Self-motivated with a calm and professional demeanor.
- Team player with the ability to adapt to changes in workload, systems, and organizational processes.
Responsibilities
- Deliver concierge-level support to students and stakeholders via phone, email, and chat to resolve inquiries and provide a premium service experience.
- Provide dedicated assistance to Florida real estate students, ensuring they meet specific state regulatory requirements and experience a seamless transition through their licensing programs.
- Manage student records and orders accurately within internal databases to ensure data integrity and the seamless delivery of educational materials and services.
- Coordinate national program initiatives by executing specific campaign tasks and special projects that align with organizational growth with both client and student success goals.
- Identify and escalate complex issues to the appropriate internal teams or leadership to ensure timely resolution of student concerns and maintain high satisfaction levels.
- Advise students on program requirements and product lines using in-depth subject knowledge to guide them through their educational journey.
- Utilize internal IT and business systems to track interactions and process service requests, ensuring all administrative tasks are completed with high attention to detail.
- Collaborate with cross-functional teams to provide feedback on student experiences and suggest improvements for national program workflows and service protocols.
- Maintain professional communication standards in all interactions, ensuring information is transmitted accurately and understandably to a diverse student population.
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