Senior Customer Success Manager (AMER)

New

JobgetherLearning Technology

Based in United StatesFull-TimeSenior

Salary70,000 - 90,000 USD per year

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Job Details

Proven hands-on experience with learning technology platforms and administration.
Professional background in Learning & Development, learning design, or customer enablement.
High data literacy with the ability to analyze engagement metrics and translate data into insights.
Understanding of evidence-based impact measurement and success metrics.
Demonstrated ability to consult with senior stakeholders and business decision-makers.
Strong understanding of content strategy and learning experience design.
Deep product and platform expertise with the ability to demonstrate diverse use cases.
Proven ability to manage multiple customer relationships proactively.
Experience executing strategies from initial concept through implementation.
Excellent communication, presentation, and relationship-building skills.
Proactive, curious, and adaptable mindset focused on solutions.

Partner with customers to define business objectives, capability gaps, and strategic priorities.
Develop success metrics, impact frameworks, and KPIs to measure platform adoption and outcomes.
Provide data-driven reporting and recommendations to demonstrate the value of learning initiatives.
Develop customer content strategies, mapping assets to competency frameworks.
Enable customers to create, curate, and manage content using platform tools.
Design and execute launch and expansion campaigns to drive platform engagement.
Monitor engagement metrics to identify risks and opportunities for long-term customer value.
Configure, administer, and manage platform environments to support customer use cases.
Collaborate with account, implementation, and product teams to ensure a consistent customer experience.
Manage and prioritize a diverse portfolio of customer relationships.

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