Systems Engineer II (3rd Shift)
I
iT1IT Managed Services
United States, Wednesday-Sunday, 8:00pm-4:30am AZFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- AzureNetworkingTroubleshooting
Requirements
- 3-5 years of progressive infrastructure, systems, networking, cloud, or managed-services support experience.
- Experience supporting 24x7 operations, an NOC, or an MSP environment.
- Demonstrated experience troubleshooting Windows Server, Active Directory, Microsoft 365, networking, Azure, and virtualization.
- Ability to work independently with limited supervision.
- Ability to prioritize multiple concurrent incidents and follow escalation procedures.
- Ability to communicate clearly with technical teams and customers during overnight incidents.
- Experience with LogicMonitor, NinjaOne, ConnectWise PSA, or IT Glue preferred.
- Azure Administrator Associate (AZ-104), CCNA, or VMware/Microsoft 365 certifications preferred.
Responsibilities
- Serve as a primary overnight escalation point for infrastructure, network, cloud, backup, and platform incidents.
- Maintain continuous monitoring coverage and respond to critical alerts and service events.
- Perform proactive overnight health checks of client infrastructure and hosted services.
- Coordinate overnight incident response and engage on-call personnel as needed.
- Execute approved overnight maintenance windows, patching activities, and infrastructure changes.
- Create comprehensive shift-turnover notes for unresolved incidents and pending maintenance.
- Identify recurring issues and recommend monitoring or automation improvements.
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