Inside Sales Support Representative
J
JobgetherSales Operations
United StatesFull-TimeEntry
Salary20.43 - 25.91 USD per hour
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Job Details
- Required Skills
- Customer serviceAccount Management
Requirements
- Demonstrate a strong drive to succeed and a proactive approach to supporting customers and account teams.
- Possess excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- Bring strong customer service skills and a genuine desire to understand needs and provide helpful, tailored solutions.
- Be highly organized and capable of managing multiple orders, customer requests, transactions, and priorities simultaneously.
- Demonstrate strong attention to detail when preparing, processing, and following up on customer orders.
- Be comfortable handling incoming calls and communicating effectively in a customer-facing environment.
- Show initiative in identifying open issues, following up proactively, and driving requests toward resolution.
- Be collaborative, dependable, and motivated to help others while contributing to the success of a broader account team.
Responsibilities
- Provide high-quality support to Account Managers and customers throughout the order fulfillment and customer service process.
- Act as a day-to-day resource for account transactions, helping Account Managers maintain efficient operations and dedicate more time to expanding their business.
- Proactively monitor open orders and customer service issues, following up with the appropriate teams to minimize problems and ensure timely resolution.
- Handle incoming customer calls and provide additional support during calls when needed, maintaining a professional and helpful customer experience.
- Prepare, process, and follow up on customer orders to ensure accuracy, timely fulfillment, and customer satisfaction.
- Support assigned new and existing accounts by helping resolve customer concerns and facilitating smooth day-to-day interactions.
- Contribute to account retention and growth by delivering responsive service and identifying opportunities to strengthen customer relationships.
- Maintain strong communication with Account Managers, customers, and internal teams to ensure issues, requests, and transactions are addressed efficiently.
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