PSO Program Manager, Community Connect
New
A
AxonPublic Safety
Remote - PT or MT Time Zones, PT or MT Time ZonesFull-TimeMiddle
Salary$68,100 — $108,960 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceJiraGoogle WorkspaceNetworking
Requirements
- Bachelor’s degree in program management, operations, IT, or related field, or equivalent practical experience.
- 2+ years supporting customer-facing technical deployments or professional-services programs.
- Experience with remote hardware configuration, activation, troubleshooting, and field deployment coordination.
- Working knowledge of networking and hardware (IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi-Fi, bandwidth).
- Experience managing complex, multi-stakeholder projects with competing priorities.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Salesforce, Smartsheet, Jira, Microsoft Office, and Google Workspace.
- Analytical mindset for data-driven process improvement.
- Ability to handle confidential and sensitive information with discretion.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain clearance.
Responsibilities
- Partner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reporting.
- Maintain visibility into overall program performance, project status, and customer-impacting risks.
- Coordinate with internal teams including Product, Engineering, and Sales to remove delivery blockers and manage escalations.
- Support work-order management, quality checks, and internal handoffs.
- Serve as a technical resource for deployment planning, hardware readiness, and network connectivity.
- Support the deployment of field hardware including remote configuration, activation, and validation.
- Troubleshoot hardware, network, and video-integration issues.
- Create and maintain technical readiness guidance, playbooks, and training materials.
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