Engagement Manager (Technical Account Manager)
New
A
AkamaiInformation Technology
JapanFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in Japanese and Conversational in English
- Required Skills
- Project ManagementCloud Computing
Requirements
- Demonstrated experience in a customer-facing role within the Information Technology industry.
- Experience working with cloud computing (AWS, GCP, Azure, etc.).
- Knowledge of network technologies (DNS, HTTP), web performance, security, or media related technologies, methodologies and/or architectures.
- Demonstrated communication skills and an ability to build trusting relationships with customers across various levels.
- Ability to collaborate, prioritize, and solve problems in a fast changing environment.
- Demonstrated experience in Program or Project management in a cross functional and technical team.
- Fluent in Japanese.
- Conversational in English.
Responsibilities
- Act as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers.
- Lead cross-functional stakeholders and navigate complex challenges to drive high-impact outcomes.
- Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services.
- Maximize customer satisfaction, retention, and growth based on the customer's needs and business requirements.
- Act as the central point of contact for the customer and lead the account team to deliver customer success.
- Respond to escalations and implement operational improvements to mitigate future risks.
- Ensure customer success by understanding requirements, leveraging best practices, and offering services that meet customer needs.
View Full Description & ApplyYou'll be redirected to the employer's site
