Support Operations Specialist
New
F
Free2moveMobility / SaaS
United States, USCentral / ESTFull-TimeSenior
Salary60,000 USD per year
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Job Details
- Languages
- English: Native or perfectly bilingual imperative
- Experience
- 5+ years
- Required Skills
- Operations ManagementCustomer Success
Requirements
- 5+ years of experience in Customer Success, SaaS Implementation, or Operations.
- Native or perfectly bilingual English proficiency.
- Proven experience with workflow automation tools.
- Strong commercial mindset with experience in identifying upsell opportunities.
- Excellent pedagogical and communication skills, including experience hosting webinars.
- Tech-savvy mindset with an appetite for leveraging AI tools.
- Ability to work with high autonomy and challenge the status quo.
- Must be able to align with US Central and EST time zones.
Responsibilities
- Design and manage the complete integration journey for new US partners.
- Adapt processes, training materials, and communication to the specific business culture of the US market.
- Create and host engaging webinars and training sessions to boost platform usage.
- Analyze partner KPIs and provide customized action plans and recommendations.
- Identify upsell opportunities to drive revenue for partners and the company.
- Act as the Single Point of Contact (SPOC) for bugs and technical anomalies reported by US clients.
- Coordinate issue resolution with internal IT, Finance, and Marketing teams.
- Maximize the automation of recurring support and onboarding workflows using AI tools.
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