Senior Application Support Analyst - Drupal / JIRA
New
N
NTT DATAFederal Government / IT
United StatesFull-TimeSenior
Salary46,368 - 96,600 USD per year
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Job Details
- Experience
- Minimum 5 years of experience providing technical support, application support, help desk support, or comparable end-user technology support.
- Required Skills
- DrupalJiraConfluenceGitHubTechnical support
Requirements
- Minimum 5 years of experience providing technical support, application support, or help desk support.
- Minimum 3 years of experience using Drupal or a comparable enterprise web content management platform.
- Minimum 3 years of experience using Jira or Jira Service Management.
- Minimum 5 years of experience troubleshooting enterprise applications, user access, and account permissions.
- Ability to obtain and maintain a Public Trust suitability determination.
- Strong customer service, troubleshooting, organizational, and problem-solving skills.
- Experience with technical documentation and delivering end-user training is preferred.
- Experience with Confluence, GitHub Cloud, and enterprise platforms such as Datadog or New Relic is a plus.
Responsibilities
- Serve as the initial point of support for applications and platforms, providing Tier 1 and Tier 2 troubleshooting and access management.
- Investigate technical issues, document findings, and escalate complex problems to internal engineering or vendor support.
- Support Drupal and DKAN content management environments, including content publishing and user assistance.
- Manage Jira and Confluence administration, including user access and request tracking.
- Maintain technical documentation, user guides, and knowledge-base materials.
- Deliver scheduled and on-demand technical training to end users.
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