Customer Success Associate
New
A
AutoLeapSaaS, Auto Repair
Pakistan, North American work days & hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 8 - 24 months experience at a software company
- Required Skills
- Organizational skillsCustomer SuccessSaaSCustomer support
Requirements
- 8 - 24 months experience at a software company
- Experience in a customer facing role, such as customer success or support
- Experience working with a large book of business
- Organizational skills that will allow you to stay on top of multiple priorities
- Strong track record of success and progression in previous roles
- Passion for helping others
- Familiarity with the SaaS business model
- Experience serving SMB customers
Responsibilities
- Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
- Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
- Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
- Work on other projects and initiatives of the Customer Success team on an as-needed basis
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