Customer Support Specialist
New
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XUP BrandsE-commerce
Davao City, Davao del Sur, Philippines. Zamboanga City, Zamboanga del Sur, Philippines. Islamabad, Islamabad Capital Territory, PakistanFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- ShopifyCustomer support
Requirements
- 1–3 years of proven experience in customer support within the e-commerce industry.
- Hands-on experience using the ReAmaze helpdesk platform.
- Comfortable handling live phone calls with excellent vocal tone and active listening.
- Technical familiarity with e-commerce platforms such as Shopify or Magento.
- Ability to articulate solutions clearly and adapt tone to match brand voice.
- Resourceful problem-solving skills for handling complex logistics or payment issues.
- Flawless written and verbal communication skills.
Responsibilities
- Answer inbound customer calls to provide friendly, patient, and effective real-time resolutions.
- Manage customer inquiries across email, live chat, and social media using the ReAmaze platform.
- Navigate e-commerce backends (e.g., Shopify, WooCommerce) to track orders, process returns, issue refunds, and manage exchanges.
- Handle frustrated customers with empathy and professionalism to de-escalate issues.
- Coordinate with fulfillment, shipping, and product teams to investigate delivery or inventory issues.
- Identify and report recurring customer issues or product flaws to management.
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