Customer Support Specialist
New
O
OperationsArmyRecords Management
PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Written communicationSlackCustomer support
Requirements
- Excellent English writing skills (grammar, spelling, punctuation, clarity).
- Comfortable using task management systems, Slack, and email for communication.
- Ability to manage multiple tasks simultaneously without errors.
- Reliable internet connection and availability during business hours.
- Extreme attention to detail when handling names, addresses, dates, and document types.
- Independence and resourcefulness in finding answers using available tools.
- Ability to handle ambiguity and make sound judgments without a clear playbook.
- Experience in customer support, administrative coordination, or other detail-oriented roles.
- Exposure to collections, billing follow-ups, or accounts receivable processes (highly preferred).
Responsibilities
- Create and manage customer-facing tasks requesting specific documents, information, or actions.
- Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format.
- Monitor and respond to customer comments promptly, resolving issues independently before escalating.
- Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication.
- Track open tasks, follow up on outstanding items, and close completed work without prompting.
- Identify inconsistencies such as wrong addresses, mismatched names, or duplicates and flag or resolve them proactively.
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