Sales Specialist - Patient Support Coordinator
New
S
ShapelyTelehealth
Remote (Philippines), Pacific Time (PST)ContractMiddle
Salary7 - 8 USD per hour
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Job Details
- Languages
- Advanced, fluent English
- Required Skills
- HIPAACRMCustomer support
Requirements
- Advanced, fluent English, both spoken and written.
- Proven experience in sales, telesales, or outbound calling with a track record of meeting targets.
- Persuasive, consultative communication style.
- Previous experience in a healthcare or telehealth environment, or a similar patient-facing role.
- Knowledge of HIPAA, PHI, and patient privacy.
- Comfortable explaining insurance eligibility and medication coverage basics.
- Resilient and self-motivated when working through a high-volume outbound pipeline.
- Strong organizational and problem-solving skills.
- Reliable remote setup with stable high-speed internet and a quiet space for calls.
- Able to work full-time on Pacific Time (PST), including occasional Saturdays.
Responsibilities
- Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely.
- Educate leads on the physician-led model and how weight loss medications work.
- Explain insurance eligibility basics and general coverage considerations to set accurate expectations.
- Guide interested leads through enrollment and schedule their initial appointment.
- Manage pipeline of leads in the CRM, tracking follow-ups and conversion status.
- Meet or exceed targets for outbound calls, conversions, and scheduled appointments.
- Re-engage warm leads who haven't yet enrolled to answer outstanding questions.
- Partner with Prior Authorization and Concierge teams to ensure a smooth handoff.
- Relay common objections and questions to leadership to refine messaging.
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