Enterprise Support Specialist
B
BrightwheelEarly education technology
Philippines, Must work overlapping with U.S. time zones (ET or PT)Contract
Salary not disclosed
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Job Details
- Languages
- Strong English fluency (verbal and written)
- Required Skills
- Time ManagementTroubleshootingData entryCustomer support
Requirements
- Strong English fluency (verbal and written)
- High attention to detail and high standards for accuracy
- Proven ability to follow step-by-step instructions without deviation
- Tech-savvy and comfortable learning new platforms and tools
- Strong time management and organizational skills
- Learns quickly, is energized by coaching and able to effectively implement feedback
- Comfortable working independently in a remote environment as a contractor
- Ability to work overlapping with U.S. time zones (ET or PT)
Responsibilities
- Act as a reliable operational partner for our enterprise partners, managing complex account configurations and routine updates with flawless accuracy
- Respond to customer questions and troubleshoot basic technical issues (e.g. login errors, password resets) via email in a timely, friendly, and professional manner
- Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance
- Perform data entry tasks, ensuring all information is inputted with speed and precision
- Identify recurring friction points and recommend process or documentation improvements that make the team faster and more accurate
- Contribute to a positive, high-performing team culture
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