PCI Compliance Specialist
New
J
JobgetherCybersecurity and Compliance
United States, 3:30 PM–12:00 AM MST or 2:30 PM–11:00 PM PSTFull-TimeMiddle
Salary$17.00–$18.00 hourly
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Job Details
- Experience
- At least 1 year
- Required Skills
- CybersecurityMicrosoft ExcelCustomer serviceTechnical support
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in a call center, customer service, technical support, or similar customer-facing environment.
- Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
- Strong customer-service orientation with a collaborative, positive, and professional approach.
- Excellent verbal communication and active listening skills.
- Professional telephone presence and strong interpersonal skills.
- Strong attention to detail and ability to manage multiple tasks.
- Solid analytical, decision-making, and problem-solving abilities.
- Ability to work independently with limited direct supervision.
Responsibilities
- Provide timely and professional customer support through inbound calls, live chat, email, and back-office tickets.
- Guide customers through PCI DSS compliance processes using clear, practical, step-by-step instructions.
- Assist users with accessing, navigating, and troubleshooting the online compliance platform.
- Research issues using knowledge bases and internal tools to independently achieve first-contact resolution.
- Collect, verify, and apply relevant customer information to resolve inquiries.
- Handle escalations and challenging customer interactions professionally and empathetically.
- Maintain detailed and accurate records of customer interactions.
- Manage workload independently while meeting productivity and quality expectations.
- Identify recurring issues and opportunities to improve processes and compliance outcomes.
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