Assistant Manager, Trustee Billing and Reporting
New
J
JobgetherMortgage and Real Estate Services
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Microsoft SQL ServerMicrosoft ExcelMicrosoft OfficeFinancial analysisProcess improvement
Requirements
- Graduate degree or equivalent educational qualification.
- 7+ years of post-qualification experience, preferably within the title or mortgage industry.
- Strong people leadership, coaching, team development, and performance management capabilities.
- Proven ability to manage deadlines and priorities within a high-volume, SLA-driven operational environment.
- Advanced proficiency in Microsoft Excel and Microsoft Office.
- Experience with MS SQL and the ability to work with operational and financial data.
- Strong conceptual, analytical, problem-solving, and decision-making skills.
- Exceptional attention to detail and a strong commitment to accuracy, quality, and operational controls.
- Excellent verbal and written communication skills.
- Proactive, assertive, self-motivated, and deadline-conscious, with a strong sense of accountability and ownership.
- Ability to adapt to changing priorities and operate effectively in a dynamic organization.
- A continuous improvement mindset, with an interest in automation, process optimization, and AI adoption.
Responsibilities
- Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed accurately and within established SLAs.
- Manage the end-to-end trustee billing lifecycle, ensuring all billable services are invoiced accurately, promptly, and according to customer requirements and contractual timelines.
- Prepare regular SLA reports, operational updates, risk assessments, and performance metrics for senior leadership.
- Prepare and review weekly and month-end revenue reporting, including forecasts, variance analysis, and commentary on business performance.
- Drive process improvement, automation, and AI-enabled initiatives to enhance billing accuracy, efficiency, reporting quality, and scalability.
- Partner with Operations, Finance, Accounting, and client stakeholders to maintain strong service delivery and customer satisfaction.
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