Solution Architect, Salesforce - Service Cloud Voice, Contact Center
New
J
JobgetherIT Consulting
Based in United StatesFull-TimeSenior
Salary$150,000–$180,000 USD
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Job Details
- Experience
- 8+ years
- Required Skills
- AgileHTMLCSSJavascriptSalesforce
Requirements
- 8+ years of experience in the Salesforce ecosystem, including 2+ years in enterprise-level solution design.
- Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect.
- Relevant Salesforce Developer, Consultant, and Architect certifications.
- Experience in pre-sales solutioning and leading strategic technical conversations.
- Proficiency in Sales Cloud, Service Cloud, and Force.com.
- Expertise in integration and security architecture.
- Experience with HTML, CSS, and JavaScript.
- Familiarity with Agile development environments.
- Ability to communicate complex technical concepts to non-technical stakeholders.
Responsibilities
- Lead solution architecture activities for Salesforce implementations, with a focus on Contact Center, Service Cloud Voice, and Amazon Connect.
- Partner with pre-sales and engagement teams to develop technical proposals and validate feasibility.
- Translate business objectives into enterprise-grade Salesforce architectures and implementation plans.
- Design and document application, information, integration, and data architectures.
- Establish architecture standards, development practices, and reusable libraries.
- Support project managers throughout the software development lifecycle providing architectural guidance.
- Coordinate technical work across development teams and review configurations for quality and security compliance.
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