Business Tech Analyst I (E-Commerce)
New
J
JobgetherE-Commerce
BrazilFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- SQLAgileNosqlRESTful APIsServiceNow
Requirements
- Experience providing customer or internal-user support.
- Strong interpersonal and stakeholder communication skills.
- Ability to work in a dynamic, self-managed e-commerce environment.
- Analytical skills to investigate issues, analyze logs, and identify root causes.
- Experience working with software platforms, integrations, and application support.
- Previous experience in an e-commerce environment.
- Knowledge of ITIL fundamentals and Agile methodologies.
- Technical understanding of log and application analysis.
- Familiarity with monitoring tools (a plus).
- Knowledge of SQL and/or NoSQL databases (desirable).
- Understanding of HTTP protocols and REST APIs (an advantage).
- Familiarity with microservices architectures (a plus).
Responsibilities
- Provide first-level support and initial troubleshooting for e-commerce incidents and service requests.
- Monitor APIs and e-commerce services to identify and respond to potential issues proactively.
- Investigate incidents using logs, reports, and monitoring tools to identify root causes and resolve issues.
- Maintain accurate incident records and updates in Business Map and ServiceNow.
- Escalate incidents to N3 technical squads when specialized intervention is required.
- Communicate status, next steps, and progress clearly to stakeholders.
- Support the collection and presentation of service-request and incident metrics.
- Contribute to process improvements to increase support efficiency and service quality.
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