Senior Customer Success Manager
New
S
SecurityScorecardCybersecurity
Remote (United States)Full-TimeSenior
Salary$160,000 - $200,000 (base plus bonus)
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Job Details
- Experience
- 5–7 years
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- Bachelor's degree.
- 5–7 years in account management, customer success, technical account management, or a similar customer-facing role.
- Solid understanding of cybersecurity or third-party risk management practices.
- Strong technical aptitude to translate platform capability into business value from the customer's perspective.
- Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement.
- Strong written and verbal communication skills.
- Meticulous organizational skill.
- Ability to travel approximately 35–40%.
Responsibilities
- Drive strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
- Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal Sales teams.
- Own renewals quote to cash for your book of business, largely without needing Sales engagement.
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
- Build and nurture relationships across the entire client organization, from daily users to C-suite, facilitating executive-level connections to foster account growth.
- Represent the voice of the customer in product feedback and service delivery discussions.
- Travel to strategic accounts as needed (~35–40%), including in-person visits twice a year for each account over $100K ARR.
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