Technical Support Engineer
New
C
ConductorOne, Inc.SaaS / Security
Remote, East Coast hoursFull-TimeMiddle
Salary$120K - $140K
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Job Details
- Experience
- 3+ years
- Required Skills
- DockerPythonBashKubernetesOAuthRESTful APIsTechnical support
Requirements
- 3+ years in technical support, solutions engineering, or DevOps with a focus on IAM, IT, or Security.
- Availability to work during East Coast hours.
- Hands-on experience with HTTP APIs (REST, OAuth) and authentication protocols.
- Knowledge of connector and integration development.
- Solid understanding of Docker and Kubernetes for troubleshooting containerized applications.
- Experience working with on-prem infrastructure and hybrid cloud deployments.
- Strong communication skills for guiding customers and distilling complex problems.
- Familiarity with AWS IAM, policies, roles, and identity federation (preferred).
- Experience with Microsoft Entra ID/Azure AD and Active Directory (preferred).
- Scripting or light development experience (e.g., Python, Bash, Go) (preferred).
Responsibilities
- Develop deep product expertise to provide guidance and technical support.
- Manage the support queue and project manage complex issue resolutions with internal teams.
- Solve daily technical problems and troubleshoot issues for customers.
- Conduct customer training sessions, workshops, and create training materials.
- Identify and implement improvements to automate internal and external customer tasks.
- Gather and relay customer feedback to inform product development.
- Analyze usage data to identify patterns and offer insights to customers.
- Collaborate cross-functionally to align on customer needs and resolution prioritization.
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