Associate Director, Client Operations
New
R
RVO HealthHealth Technology
Remote- USFull-TimeManager
Salary86,250 - 110,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementBudget managementAccount Management
Requirements
- 7+ years of experience in client or account management managing large, complex, or strategically significant accounts.
- 2+ years of experience directly managing, mentoring, or leading others.
- Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders.
- Strong organizational, multi-tasking, and prioritization skills to balance account and team leadership.
- Excellent written and verbal communication skills with experience presenting to senior stakeholders.
- Strong problem-solving skills with a proactive, calm approach under pressure.
- Must live within Florida, South Carolina, North Carolina, or Georgia to accommodate meetings.
- Background in public health or a healthcare-related field is preferred.
- Experience with project management software such as Jira, Asana, or Monday.com is preferred.
- Experience with contract monitoring, amendments, and budget management is preferred.
- Experience contributing to or leading RFP procurement response processes is preferred.
Responsibilities
- Act as the client's internal advocate to ensure satisfaction, retention, and delivery excellence.
- Serve as the senior relationship owner and primary escalation point for key State Quitline accounts.
- Provide strategic consultative guidance on service delivery, program design, and product enhancements.
- Lead strategic account planning, including retention, expansion, and long-range roadmap alignment.
- Own revenue targets for the flagship account and negotiate contract renewals and scope-of-work changes.
- Manage, coach, and develop direct reports through goal-setting, performance reviews, and career planning.
- Represent Client Services in cross-departmental discussions on account strategy and delivery.
- Present business reviews, performance results, and strategic recommendations to internal and client leadership.
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