Servicing Transfer Coordinator
New
J
JobgetherMortgage Servicing
BrazilFull-TimeMiddle
Salary20.43 - 34.28 USD per hour
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Job Details
- Experience
- 5+ years of project management experience preferred; 3+ years of mortgage servicing experience preferred.
- Required Skills
- Project ManagementDocumentationClient relationship managementRisk ManagementProcess improvement
Requirements
- High school diploma or equivalent.
- 5+ years of project management experience preferred, ideally involving complex, deadline-driven initiatives.
- 3+ years of mortgage servicing experience preferred, with exposure to servicing transfers or related mortgage operations considered an advantage.
- Strong verbal and written communication skills.
- Excellent client relationship management and presentation skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Highly organized and detail-oriented, with the ability to manage multiple projects, priorities, and deadlines simultaneously.
- Ability to work effectively under pressure while maintaining established quality and operational standards.
- Strong collaboration skills and the ability to build productive relationships across teams and organizational levels.
- Ability to work independently with minimal supervision and consistently meet deadlines.
- Strong adaptability and willingness to manage changing priorities, project requirements, and transfer volumes.
Responsibilities
- Manage high-profile and high-volume inbound and outbound mortgage servicing transfer projects, ensuring activities remain aligned with agreed scope, timelines, and deliverables.
- Serve as the primary point of contact for clients, current and new servicers, and other third parties throughout the servicing transfer lifecycle.
- Develop and maintain project plans, action items, deliverables, milestones, and documentation for all relevant stakeholders.
- Facilitate project meetings, including preparation of agendas, documentation of meeting minutes, and follow-up on outstanding actions.
- Identify, monitor, and communicate project issues and risks, escalating significant concerns to management with recommended remediation actions and potential timeline impacts.
- Coordinate data-mapping sessions with Loan Transfer Data Analysts, including agendas, requirements, open-item tracking, and resolution follow-up.
- Coordinate pre- and post-transfer testing activities, document defects, track resolutions, and obtain formal testing sign-off.
- Facilitate Go/No-Go decisions by documenting trial transfer results, outstanding items, risks, issues, and decisions across all participating parties.
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