Client Relations Specialist
New
E
EnvisioStrategy and performance management software
Remote work opportunities available across CanadaFull-TimeMiddle
Salary29 - 33 USD per month
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer SuccessSaaSCustomer support
Requirements
- 3+ years of experience in client relations, customer success, customer support, or account coordination.
- Experience in a software, technology, professional services, government, education, healthcare, or nonprofit environment.
- Demonstrated ability to manage client inquiries, document interactions, and coordinate solutions.
- Strong written and verbal communication skills.
- Proficiency with CRM systems, customer support platforms, or workflow management tools.
- Strong organizational and time management skills with attention to detail.
- Ability to work independently in a fully remote environment.
- Associate or bachelor’s degree in business, communications, customer service, public administration, or a related field (or equivalent professional experience).
Responsibilities
- Provide timely and professional assistance to clients throughout their experience.
- Manage and resolve customer service requests and questions efficiently.
- Maintain accurate records of client interactions and service requests.
- Coordinate follow-up activities to ensure customer needs are met.
- Collaborate with internal teams to facilitate effective solutions for clients.
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