Member Services Associate, Travel & Lifestyle
New
A
AtlasFintech, Travel
US - Remote, Tuesday - Saturday, 8 am - 4 pm ESTFull-TimeMiddle
Salary65,000 - 70,000 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- Written communicationZendeskCRM
Requirements
- 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management.
- Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight.
- Strong global travel knowledge including top-tier hotels, dining, and transportation.
- Excellent written communication skills with a client-first mindset.
- High level of discretion and comfort handling sensitive member information.
- Strong organizational instincts with the ability to manage multiple live requests and shifting priorities.
- Ability to work a fixed schedule: Tuesday through Saturday, 8 am - 4 pm EST.
- Experience with GDS platforms (Sabre, Amadeus, Apollo) preferred.
- Familiarity with Zendesk, CRM systems, or internal case management platforms preferred.
- Existing relationships with luxury hospitality brands preferred.
Responsibilities
- Own end-to-end execution of travel and lifestyle requests in the queue, including luxury hotels, private aviation, and complex logistics.
- Deliver high-touch, responsive member support via chat with clear communication and strong follow-through.
- Navigate internal systems and third-party tools to ensure bookings are accurate and confirmed.
- Act as a brand ambassador to reinforce Atlas’s premium positioning through tone and attention to detail.
- Anticipate member needs and escalate insights to improve internal workflows and service quality.
- Partner closely with external concierge providers and internal stakeholders to ensure seamless handoffs.
- Contribute to SOPs, macros, and internal knowledge bases to support scaling efforts.
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