Director, Customer Success
New
A
AmplifyEdTech
Remote - United StatesFull-TimeDirector
Salary$135K - $155K; $135K – $155K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceTeam managementChange ManagementCustomer SuccessGoogle WorkspaceAccount Management
Requirements
- Bachelor’s degree or equivalent related work experience.
- 5+ years of experience in Customer Success, Account Management, or a related field in a fast-paced environment.
- Demonstrated experience managing, mentoring, and coaching direct reports.
- Strong analytical skills with a track record of using data to drive strategy.
- Hands-on experience with Gainsight, Salesforce, and Google Suite.
- Exceptional written and verbal communication skills with the ability to influence leadership.
- Ability to travel approximately 10% for client visits, team offsites, and conferences.
Responsibilities
- Directly manage, hire, and develop a regional team of Customer Success Managers.
- Translate high-level company objectives into actionable operational plans.
- Monitor account health using Gainsight to proactively identify at-risk accounts.
- Serve as the primary point of escalation for high-stakes customer issues.
- Collaborate with Sales, Product, Engineering, and Support teams to drive service improvements.
- Build and maintain strong relationships with C-Suite stakeholders and decision-makers.
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