Transportation Customer Expert
New
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Mercier Consultancy GroupTransportation and Logistics
Greece. Thessaloniki, Central Macedonia, Greece. Athens, Attica, Greece. Zakinthos, Ionian Islands, Greece. Crete, Greece. Corfu, Ionian Islands, GreeceFull-Time
SalaryCompetitive Monthly Salary, 2 Extra Salaries Per Year (13th and 14th salary bonus), and Monthly Performance Bonus
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Job Details
- Languages
- Dutch, English
- Required Skills
- Problem SolvingCustomer service
Requirements
- Native or fluent Dutch (spoken and written).
- Strong command of English for internal company communication.
- Proven interest in the transportation and logistics industry or customer service excellence.
- Exceptional problem-solving abilities.
- Customer-centric mindset.
- Ability to work independently within a remote structure.
Responsibilities
- Act as the primary point of contact for Dutch-speaking clients navigating international transportation and logistics services.
- Provide high-quality support regarding shipment tracking, routing inquiries, and transportation scheduling.
- Resolve customer concerns with precision and professionalism to ensure a premium user experience.
- Maintain clear communication with logistics departments to ensure real-time updates for all transportation requests.
- Collaborate with international teams to optimize service delivery and enhance operational efficiency.
- Uphold the highest quality standards while handling complex service inquiries via phone, email, and live chat.
- Contribute to the continuous improvement of customer satisfaction metrics.
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