Customer Service Administration Assistant
New
V
Virtual Staff 365Automotive Accessories
Philippines, Australian Eastern Daylight Time business hoursPart-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer serviceHubSpotGoogle WorkspaceData entry
Requirements
- Previous experience in a customer service, telephone support, or administrative role
- Excellent written and verbal communication skills in English
- Professional, friendly, and helpful phone manner
- High attention to detail and strong data entry accuracy
- Intermediate proficiency with Microsoft Office, particularly Excel
- Intermediate proficiency with Google Workspace
- Experience interpreting complex or technical product catalogues (nice-to-have)
- Prior experience within the automotive parts or accessories sector (nice-to-have)
- Experience using customer management tools like HubSpot, Hiver, or Smartsheet (nice-to-have)
- Familiarity with ERP software or legacy databases such as AS400 and Oscar (nice-to-have)
Responsibilities
- Respond to customer enquiries promptly across phone, email, and social media messaging platforms
- Conduct both inbound and outbound customer support calls
- Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe
- Follow up on customer sample and swatch requests
- Manage customer review responses to maintain high satisfaction levels
- Learn and interpret the detailed product catalogue with a primary focus on custom seat covers
- Assist the broader team in processing customer orders with high accuracy to avoid costly errors
- Input details into HubSpot and assign tasks to relevant support personnel
- Capture weekend customer activity to assist in reducing Monday backlog
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