Principal National Support Engineer II
New
J
JobgetherMedical Imaging / Healthcare IT
Based in the United StatesFull-TimePrincipal
Salary110,366 - 130,909 USD per year
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Job Details
- Experience
- Bachelor’s degree with approximately 8 years of relevant industry experience, a master’s degree with approximately 6 years of experience preferred, or 10+ years of comparable industry experience; at least 10 years of progressive experience as a Technical, Systems, Software, or Quality Assurance Engineer.
- Required Skills
- Troubleshooting
Requirements
- Bachelor’s degree with approximately 8 years of relevant experience, master’s with 6, or 10+ years comparable industry experience.
- 10+ years of progressive experience as a Technical, Systems, Software, or Quality Assurance Engineer in medical IT or medical imaging.
- Advanced technical expertise in healthcare IT and imaging products.
- Proven ability to master three core product lines and support at least one additional product area.
- Demonstrated ability to operate independently and drive complex problems to completion.
- Strong troubleshooting, systems analysis, and escalation management capabilities.
- Proficiency in enterprise medical imaging technologies such as PACS, VNA, storage systems, or clinical information systems.
- Ability to travel up to 25% of the time, including on-call rotation requirements.
- Ability to lift or move items weighing up to 50 pounds when required.
- Knowledge of FDA and ISO 13485 requirements.
Responsibilities
- Lead end-to-end resolution of major incidents and highly complex customer escalations.
- Serve as a senior Subject Matter Expert across multiple medical imaging and healthcare IT product lines.
- Triage and escalate complex domestic and international support issues to development.
- Provide 24/7 after-hours and on-call technical support for critical down-site situations.
- Mentor and guide technical support engineers through advanced technical training.
- Create and publish technical documentation and knowledge-base articles.
- Partner with development on special projects, product releases, and technical investigations.
- Support sales and marketing with technical responses for RFPs.
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