Device Technology Technical Support Specialist
New
J
JobgetherTechnical Support
Based in CanadaFull-TimeMiddle
SalaryCAD $80,000–$97,000 annual base salary
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- CybersecurityNetworkingTechnical support
Requirements
- 5+ years of experience in field service, technical support, systems administration, or solution implementation.
- Experience with print management, managed print, and document workflow solutions.
- Strong knowledge of multifunction printers, print drivers, and print servers.
- Working knowledge of Windows desktop and server environments.
- Proficiency in networking concepts such as TCP/IP and authentication.
- Understanding of cloud-based services and foundational cybersecurity concepts.
- Proven ability to troubleshoot complex technical issues independently.
- Experience with solution configuration, testing, and deployment cycles.
- Ability to create clear technical documentation and deliver training.
- Strong written, verbal, and interpersonal communication skills.
- Availability for regular travel to customer sites across Canada.
Responsibilities
- Configure, implement, test, and support print, scan, fax, and document management solutions.
- Diagnose and resolve technical issues spanning hardware, software, networks, and cloud services.
- Manage and document technical cases while coordinating with internal specialists and vendors.
- Support customer installations, upgrades, and on-site technical requirements.
- Deliver technical training and create documentation, guides, and knowledge articles.
- Identify recurring issues to perform root-cause analysis and suggest process improvements.
- Maintain accurate records of support activity and ensure compliance with security and safety standards.
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