Client Services Manager
New
D
DigonexDynamic Pricing
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelAnalytical SkillsProblem SolvingPowerPointClient relationship management
Requirements
- Strong service mentality and passion for working with clients.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
- Strong initiative and ability to work effectively both individually and within a team.
- Exceptional organizational skills and attention to detail.
- Strong analytical and problem-solving capabilities.
- Prior experience managing a client portfolio.
- Bachelor’s degree (strongly preferred).
- Experience in the attractions or performing arts industry (strongly preferred).
- Experience working with a ticketing platform or for a ticketing software provider (strongly preferred).
- Ability to travel to Indianapolis for quarterly internal meetings.
Responsibilities
- Build and maintain strong relationships with an assigned portfolio of clients through regular communication.
- Serve as the primary intermediary between clients and internal Digonex teams, including economists, data analysts, and developers.
- Respond promptly to client needs, inquiries, and requests.
- Create and deliver reports and presentations for client meetings.
- Perform software setup and training for new client users.
- Understand client business challenges to provide strategic advice and set realistic service expectations.
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