Program Manager II, Implementation
New
A
AlkamiFintech SaaS
Remote-first company, most of our positions can be remote in the USFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5-7 years in program/project management in SaaS or financial services
- Required Skills
- Project ManagementJiraStakeholder managementConfluenceServiceNowRisk Management
Requirements
- 5-7 years in program/project management in SaaS or financial services.
- Proven ability to manage complex program portfolios independently.
- Expertise in program scheduling, risk tracking, and issue resolution.
- Strong communication, facilitation, and client relationship management skills.
- Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence).
- Ability to interpret risks, resolve issues, and align outcomes with client goals.
- Knowledge of SaaS implementation practices and financial services (preferred).
- Professional certifications such as PMP or PgMP (desirable).
- Experience with AI and automation tooling (preferred).
Responsibilities
- Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
- Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
- Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
- Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
- Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
- Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies.
- Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
- Mentor team members by sharing expertise and best practices.
- Collaborate with Product and Engineering to resolve client feature requests and technical issues.
- Identify improvements to methodology and implementation processes to enhance customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
