Online Support Advisor
New
C
ConcentrixCustomer Support
United StatesFull-Time
SalaryCompetitive salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish (C1), English (B2)
- Required Skills
- Microsoft OfficeCustomer support
Requirements
- Excellent Spanish language skills (C1).
- Advanced level of English (B2).
- Strong communication skills.
- Good typing and computer skills including MS Office, internet, email, and web-based applications.
- Ability to be organized with strong decision-making and analytical skills.
- Readiness to work on shifts from Monday to Sunday.
- Team player with a positive attitude and strong interpersonal skills.
- High school education.
- Work experience in a customer experience center is an advantage.
Responsibilities
- Support Premium users of Spotify via email and chat.
- Engage with users via social media channels.
- Provide support through the dedicated Spotify Community site.
- Maintain professional standards while assisting customers with their music and podcast streaming service needs.
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