Customer Service Representative
O
Open Look Business Solutions Inc.Business Outsourcing
Philippines, US-Time zonesFull-TimeSenior
SalaryStarting at 50,000 Basic Pay
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2 years
- Required Skills
- Lead GenerationWordPressHubSpotCRM
Requirements
- Must be a Filipino citizen currently residing in the Philippines.
- Prior experience as a Virtual Assistant or in a publishing-related role for at least 2 years.
- Familiarity with CRM and project management platforms such as Clickup, Hubspot, and Wordpress.
- Excellent verbal and written English communication skills.
- Ability to work full-time in US time zones.
- Maintain a suitable work-from-home setup.
- Embody core values: Positivity, Integrity, Tenacity, Dependability, and Belief.
Responsibilities
- Schedule meetings or appointments with potential clients by effectively communicating value propositions.
- Identify and qualify leads through research, cold outreach, and strategic engagement.
- Engage with existing customers to address concerns and foster loyalty to minimize churn.
- Handle B2B interactions professionally to promote products and services.
- Conduct outbound cold calls to generate interest and overcome objections.
- Build and maintain strong relationships with clients, partners, and internal teams.
- Utilize CRM tools to document interactions, track leads, and update customer profiles.
- Collaborate with sales and marketing departments to optimize customer engagement strategies.
- Meet or exceed performance metrics, including appointment conversion and lead quality.
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