Clinic Growth Manager
New
V
VetcoveVeterinary Software
100% remote within the USAFull-TimeMiddle
Salary$80,000/year - $140,000/year + bonus + equity + benefits
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- Bachelor's Degree.
- 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company.
- Track record of driving measurable growth outcomes across a large customer base.
- Strong analytical skills with the ability to pull reports, spot trends, and translate them into action.
- Experience building or contributing to community programs, event coordination, or customer education initiatives.
- Excellent communication skills with the ability to lead seminars, build 1:1 trust, and write newsletters.
- Highly organized with the ability to manage multiple programs simultaneously.
- Skilled at translating user feedback and behavioral data into program decisions.
- Familiarity with Salesforce, HubSpot, or similar CRM tools is a plus.
- Experience with customer health scoring or churn prediction frameworks is a plus.
- Experience in veterinary, healthcare, or life sciences is a plus.
Responsibilities
- Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives.
- Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates.
- Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value.
- Lead best practice sessions to share learnings, tips, and platform updates.
- Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans.
- Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk.
- Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it.
- Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics.
- Prepare regular business reviews with data-driven insights for internal stakeholders.
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