Licensed Health Insurance Representative
New
C
ConcentrixHealth Insurance
Must reside in the United States or have a valid U.S. address for residenceFull-TimeEntry
Salary$21.00 - $22.50 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Active resident license to sell health insurance.
- Six months of customer service experience.
- High school diploma or GED.
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
- Passion for helping others with a patient and empathetic nature.
- Ability to pass a background check.
Responsibilities
- Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication.
- Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals.
- Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.
- Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
- Educate customers on policy options and documentation, clearly explaining the required steps or updates.
- Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.
- Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
- Deliver expert customer experiences.
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