Product Support Specialist-2
J
JLLReal Estate Technology
Remote –Aurangabad, MH, 8am-5pm Central TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of relevant/professional experience; 3+ years of work experience collaborating with teams in a matrix leadership environment.
- Required Skills
- SalesforceCustomer serviceTroubleshootingTechnical support
Requirements
- 5+ years of relevant professional experience.
- 3+ years of experience collaborating with teams in a matrix leadership environment.
- Advanced troubleshooting ability and logic.
- Experience and competence with an ITIL ticketing tool like Salesforce/ServiceCloud.
- Prior ITIL training and knowledge.
- Superior proactive customer service skills.
- Strong interpersonal skills.
- Excellent attention to detail.
- Ability to work independently and reliably from home.
- Experience in the Real Estate industry is preferred.
Responsibilities
- Troubleshoot various and complex Corrigo issues.
- Manage Incidents and Service Requests in multiple ticketing queues.
- Support chat and live call transfers from OSC Corrigo L1.
- Engage in mentoring sessions with OSC L1 Response Team members.
- Create user-facing Knowledge Articles.
- Participate in post-migration application testing.
- Document findings and escalate to Tier 3 when necessary.
- Conduct outbound calls to gather workflow details and issue information.
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