Customer Care Representative
G
Golden Customer CareCustomer Service
Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming), MSTFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 Years in a Customer Service Role
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceGoogle WorkspaceData entry
Requirements
- High School Diploma or GED
- 1-2 years of experience in a customer service role
- 1 year of customer service experience in a contact center setting (preferred)
- Proficiency in Windows-based applications, Google Suite, and Microsoft Office
- Familiarity with call center systems and workflows
- Strong phone etiquette and communication skills
- Capacity to work independently in a remote environment
- Ability to work all shifts, including both weekend days
- Excellent attendance, punctuality, and attention to detail
Responsibilities
- Use multiple systems simultaneously to resolve customer inquiries efficiently
- Research and reconcile problems by determining root causes and explaining solutions
- Address customer complaints effectively to ensure swift resolution
- Engage customers in retention efforts by highlighting benefits and promotions
- Update customer information accurately and document account actions
- Process order requests and provide shipping status updates
- Meet standard contact center performance metrics
- Provide feedback to management regarding products and trends
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