Client Training Manager
New
S
SylloLegal Tech
Remote (US)Full-TimeManager
Salary$130K – $160K, with potential for a higher range for exceptional candidates
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm
- Deep familiarity with legal workflows, litigation, and eDiscovery
- JD preferred
- Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams
- Experience designing and delivering training programs tailored to distinct audience segments
- Comfort working with learning analytics platforms and translating data into client-facing narratives
- Experience with LMS platforms and client portal tools
- Strong project management skills and a track record of managing multiple accounts simultaneously
Responsibilities
- Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each
- Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements
- Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration
- Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users
- Produce monthly and quarterly learning analytics reports for clients
- Collaborate with the Instructional Designer to ensure LMS modules reflect your accounts’ needs
- Capture client feedback and surface recurring pain points or feature gaps to the product and client account teams
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