Implementation Consultant
New
C
CisionSoftware, Communications
Bangalore, India, Chennai, India, Mumbai, India, New Delhi, India, Remote RoleFull-TimeMiddle
Salary753,950 - 931,350 INR per month
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Job Details
- Languages
- Excellent English language skills, written and verbal.
- Experience
- 3-4+ years
- Required Skills
- Project ManagementData AnalysisCustomer Success
Requirements
- 3-4+ years of prior experience with software onboarding or customer-facing roles.
- Excellent English language skills, written and verbal.
- Ability to adapt quickly to new software and changing business requirements.
- Ability to use data to analyze results and present data-driven decisions.
- Experience working in a deadline-driven environment.
- Strong communication skills and the ability to build relationships quickly.
- Graduate degree is preferred.
- Experience in social media management and/or social listening tools is a plus.
- Ability to quickly learn new skills and technologies.
Responsibilities
- Perform customer-facing onboarding activities, including customer discovery, desired outcome creation, success planning, and in-depth platform training.
- Perform back-office onboarding activities, including new account activations, platform configuration, and keyword or search entry and refinement.
- Execute against key onboarding KPIs, including milestone achievement, response time, time-to-value, and customer satisfaction.
- Continually learn and develop knowledge of all Cision platforms to demonstrate credibility during customer onboarding.
- Engage customers regularly to address questions and concerns, ensuring a world-class onboarding experience.
- Work cross-functionally with customer-facing roles to ensure a smooth transition from sales to onboarding to customer success.
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