Technical Account Manager
New
A
Aria SystemsCloud Monetization
Remote in UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementStakeholder managementCustomer Success
Requirements
- Experience in a customer-facing role, interfacing with executive stakeholders.
- Experience supporting customer technical implementations or transformation programs at an enterprise level.
- Ability to work autonomously and as part of a remote team.
- Ability to lead efforts to navigate, escalate, and manage technically complex customer requests.
- Experience managing projects involving high volumes of transactions/load in distributed enterprise systems.
- Strong communication skills with the ability to influence at all levels internally and with customers.
- Excellent time management and organizational skills, with a focus on prioritizing deadlines.
- Ability to manage customer expectations and facilitate win-win situations.
- Ability to travel as needed (typically less than 15%).
Responsibilities
- Develop trusted relationships with key technical and business stakeholders to understand goals and priorities.
- Analyze customer trends and patterns to identify action plans for critical issue prevention and risk mitigation.
- Deliver monthly or quarterly business reviews to stakeholders and executives focused on technical requests.
- Partner with Technical Support, Engineering, and Product Management to understand and address customer requirements.
- Act as a strategic trusted advisor to ensure high-quality delivery of support.
- Identify revenue expansion opportunities and communicate them to the assigned account team.
- Monitor systems and tools while advocating for the client throughout the organization.
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