Director of Customer Success & Insights
New
E
Expert VACustomer Success
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- Business IntelligenceCustomer SuccessCRM
Requirements
- Led customer success, implementation, consulting, or business transformation initiatives
- Worked directly with business owners or executive stakeholders
- Helped customers achieve measurable operational or business improvements
- Identified patterns across customer experiences and translated them into meaningful business recommendations
- Built strong cross-functional relationships to improve customer outcomes
- Experience with consulting or implementation services
- Experience with Customer Success platforms or CRM systems
- Experience in business process improvement or operational consulting
- Experience with executive reporting and presentation
- Experience in multi-site, franchise, hospitality, retail, or service-based organizations
Responsibilities
- Lead customer onboarding and implementation to ensure customers achieve measurable value
- Build trusted relationships with business owners and key customer stakeholders
- Monitor customer adoption, identify risks early, and develop strategies that improve long-term success
- Gather customer feedback, operational observations, and implementation insights to identify trends across the organization
- Turn customer insights into actionable recommendations that improve products, services, processes, and the overall customer experience
- Partner with leadership to ensure customer intelligence influences business decisions
- Build scalable customer success frameworks, implementation playbooks, and best practices that support long-term growth
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