Trilingual Customer Support Agent
New
H
HOS247 LLCTransportation Technology
ColombiaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Russian, and Spanish
- Experience
- At least 1 year
- Required Skills
- ZendeskTechnical supportCRMCustomer support
Requirements
- Fluent, clear, and concise oral and written communication skills in English, Spanish, and Russian.
- Minimum 1 year of professional experience in a customer support or sales role.
- Tech-savvy with familiarity in smartphone and tablet configurations.
- Reliable high-speed internet access.
- Personal laptop or desktop computer.
- Headset for Helpdesk/CRM phone calls.
- Experience with Helpdesk/CRM software such as Zendesk is a plus.
- Familiarity with the trucking or logistics industry is a plus.
Responsibilities
- Provide front-line support to drivers and fleet managers via phone and CRM.
- Assist with sales inquiries as needed.
- Proactively identify areas for product and service improvements.
- Participate in the implementation of solutions to increase customer satisfaction.
- Support organizational goals for user growth and retention.
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