Customer Support Specialist
New
L
LodgifyVacation Rental SaaS
Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (C1/C2), English
- Required Skills
- SaaSZendeskCRMCustomer support
Requirements
- Native or professional fluency in written and spoken German (C1/C2 level).
- Strong professional English skills.
- Proven experience in a customer-facing support or service role.
- Experience within a SaaS or tech environment is ideal.
- Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
- Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
- Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
- A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
Responsibilities
- Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
- Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.
- Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.
- De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
- Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.
- Maintain precise documentation and share insights that elevate our customer support knowledge base.
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