Customer Support Specialist
A
AllegoSaaS Technology
Medellín, Colombia, 8:00 AM – 9:00 PM ESTContract
Salary20,000 - 30,000 USD per year
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Job Details
- Required Skills
- SaaSZendeskTroubleshootingTechnical supportCRMCustomer support
Requirements
- Bachelor's degree or equivalent experience.
- Excellent communication and strong writing skills.
- Passion for problem-solving.
- Prior troubleshooting experience (SaaS experience preferred).
- Detail-oriented and driven by quality.
- Ability to operate in a fast-paced, evolving start-up environment.
- Experience using a CRM (Zendesk) is preferred.
Responsibilities
- Resolve inbound Customer Support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings.
- Identify customer needs and helping customers to leverage specific Allego features.
- Analyze and report product challenges and enhancements to Allego’s Product Team.
- Provision new customer systems.
- Assist with supplemental content creation and transformation.
- Contribute to the Allego Training and Knowledge Base by authoring email templates and articles to help customers.
- Escalate requests to the Advanced Support, Customer Success contact, or Operations team.
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