Gaming Support Agent
New
5
5CAGaming
Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, or PeruFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (minimum C1 level)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Advanced English proficiency (minimum C1 level) in speaking and writing.
- Residency in Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, or Peru.
- In-depth gaming knowledge and passion for video games.
- Ownership of a modern gaming PC or laptop.
- Dedicated quiet workspace within your residence.
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload.
- Maximum latency of 120 ms internationally.
- Minimum 8 GB RAM.
- Windows 11 (excluding Windows S Mode).
- Processor with CPU Mark at least 9220 (8th Gen Intel or above; 2nd Gen Ryzen or above).
- GPU with G3D Rating of at least 4806.
- Two monitors.
- Smartphone for two-factor authentication (Android 10.0+ or iOS 16.0+).
Responsibilities
- Handle customer support issues for an assigned game studio.
- Help players with account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Work within a team of agents under the guidance of a Team Lead and Operations Manager.
- Participate in assisted training modules to improve skills.
- Stay informed on client projects, updates, past releases, and branding.
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