Patient Onboarding Associate
New
L
Luna Physical TherapyPhysical Therapy
Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states, ET: 11:00 AM – 7:30 PM; CT: 10:00 AM – 6:30 PM; PT: 8:00 AM – 4:30 PMFull-TimeEntry
Salary16 USD per hour
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Job Details
- Experience
- 1 year required
- Required Skills
- Customer serviceGoogle WorkspaceData entry
Requirements
- Office Admin experience, 1 year required.
- Demonstrates a high level of customer service and interpersonal communication skills.
- Call/Contact center or other high call volume experience, 1 year preferred.
- Proficient with Google Suite.
- Highly detail-oriented.
- Ability to multi-task in a fast-paced work environment.
- High School Diploma or equivalent.
- Must have reliable, high-speed internet to perform the duties.
- Must have a backup internet option to ensure uninterrupted connectivity.
Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
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