Matching Operations Coordinator
New
T
ToptalTalent Operations
South America, Central America / Eastern EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-3+ years
- Required Skills
- Project ManagementData AnalysisStakeholder managementGoogle SheetsCustomer support
Requirements
- Bachelor’s degree.
- 2-3+ years of experience in coordination, operations support, or customer support roles.
- Excellent written and oral English communication skills.
- Strong stakeholder management and organizational skills with high attention to detail.
- Proven ability to work independently, take ownership of tasks, and manage a self-directed workflow.
- Proficiency in Google Sheets and Google Docs for data processing and presentation.
- Ability to adapt quickly to evolving processes and priorities.
- Strong analytical mindset for data-driven decision making.
- Experience in project management or a technical background is advantageous.
Responsibilities
- Act as the primary point of contact for communication between talent hired on client engagements and internal Toptal stakeholders.
- Independently manage communication through various channels to ensure seamless interactions and information sharing.
- Follow up with talent to understand project status, identify up-sell and cross-sell opportunities, prevent disputes, and share updates.
- Manage and execute tasks associated with assigned accounts to ensure smooth operations and job performance.
- Maintain proactive and timely communication with the team via Slack or Zoom during designated working hours.
- Organize and update process guidelines and assist in onboarding new team members.
- Support the completion of ad-hoc strategic projects as needed.
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