Technical Support Specialist
New
C
CareerswiftHealthTech
United StatesFull-TimeMiddle
Salary55,000 - 75,000 USD per year
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Job Details
- Languages
- English
- Experience
- 1+ year (Junior), 3+ years (Middle)
- Required Skills
- SQLJiraRESTful APIsSaaSZendeskPostmanTroubleshootingTechnical support
Requirements
- 1+ year of experience in technical support, IT support, or customer support for Junior level.
- 3+ years of experience in technical support or a similar role for Middle level.
- Basic understanding of software applications and troubleshooting.
- Comfortable working with web-based platforms and business software.
- Strong problem-solving and communication skills.
- Ability to explain technical information in a clear and simple way.
- Good organizational skills and attention to detail.
- Good English communication skills.
- Experience supporting SaaS or web-based applications (Middle level).
- Experience working with ticketing and support platforms (Middle level).
Responsibilities
- Provide technical support to customers via email, chat, and other communication channels.
- Troubleshoot and resolve technical issues related to the platform.
- Investigate reported problems and identify possible causes.
- Escalate complex technical issues to development or engineering teams.
- Document support requests, solutions, and recurring issues.
- Assist customers with platform functionality and basic troubleshooting.
- Monitor support tickets and ensure timely resolution.
- Work with Product and Engineering teams to communicate customer feedback and recurring issues.
- Contribute to internal support documentation and knowledge bases.
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