Director of Business & People Operations
J
JobgetherProfessional Services
Based in the United States, 3 hours of overlapping working time with U.S. Eastern TimeFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5–8 years of operations experience, including at least 3 years in an agency, consulting, professional services, or comparable services environment
- Required Skills
- Data AnalysisQA AutomationOperations ManagementProcess improvement
Requirements
- 5–8 years of operations experience, including at least 3 years in an agency, consulting, professional services, or comparable services environment.
- Proven experience directly managing people, including coaching and driving accountability.
- Demonstrated ownership of utilization and gross-margin reporting in a services organization.
- Experience implementing AI-powered workflows or automation that are actively used.
- Strong systems-thinking capabilities with experience in process documentation and automation.
- Experience building workforce planning models and using data to guide hiring, compensation, and organizational design.
- Strong analytical and operational judgment with the ability to identify bottlenecks and prioritize initiatives.
- Excellent written and verbal communication skills for senior leadership reporting.
- Ability to work in ambiguity and build structure from scratch.
- Highly detail-oriented and meticulous in managing interconnected processes and sensitive information.
- Strong interpersonal skills and collaborative, low-ego approach.
- Ability to work remotely while maintaining at least 3 hours of overlapping working time with U.S. Eastern Time.
Responsibilities
- Own team utilization, capacity planning, and billability to maintain accurate resource models and forecasting.
- Build and manage workforce planning models covering headcount strategy, compensation, and team economics.
- Manage operational inputs into financial planning, including service-line margins and project profitability.
- Design and own the delivery operating system, including SOPs, onboarding, and quality controls.
- Manage people operations, including performance management, compensation strategy, and organizational structure.
- Govern the technology ecosystem, including time tracking, project management, and AI tools.
- Lead the roadmap for AI and automation to identify bottlenecks and deploy scalable solutions.
- Manage and develop the operations team, setting priorities and coaching members as the organization grows.
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