Principal Product Manager - Customer Experience and AI
New
J
JobgetherSaaS Product Development
CanadaFull-TimePrincipal
Salary$148,782–$185,977 USD
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Job Details
- Experience
- 8+ years of Product Management experience
- Required Skills
- Artificial IntelligenceData AnalysisProduct ManagementCross-functional Team LeadershipSaaS
Requirements
- 8+ years of Product Management experience, with substantial experience building and scaling SaaS products.
- Proven track record of improving growth and retention metrics and translating customer needs into measurable product outcomes.
- Strong strategic thinking and the confidence to develop, articulate, and defend a product vision with senior and executive stakeholders.
- Demonstrated ability to operate as a high-impact individual contributor and lead cross-functional teams through influence rather than formal authority.
- Active experience experimenting with AI tools and applying AI to improve product discovery, experimentation, decision-making, or the broader product development lifecycle.
- Strong customer empathy and the ability to translate research and behavioral data into compelling product experiences.
- Excellent communication, collaboration, and stakeholder-management skills, with the ability to navigate ambiguity and competing priorities.
- Proven mentoring and coaching capabilities, including experience helping other product managers improve their craft.
- Ability to thrive in fast-paced environments while balancing product quality, customer experience, and delivery speed.
Responsibilities
- Own the strategy and execution of key growth initiatives, with a strong focus on improving customer outcomes, retention, and business performance.
- Develop and champion clear perspectives on how product experiences can demonstrate meaningful value to customers through research, behavioral insights, and experimentation.
- Lead cross-functional groups of engineers and designers toward actionable, research-backed, and ROI-focused product outcomes.
- Define product hypotheses, use AI-enabled tools to test and refine ideas, and accelerate the product development lifecycle through rapid experimentation.
- Navigate complex and ambiguous problem spaces, clarify requirements, and align stakeholders across multiple product squads and organizational functions.
- Mentor other product managers and help strengthen capabilities in product discovery, strategic thinking, decision-making, and execution.
- Advocate for customer needs throughout product discovery and development, particularly for small business owners and other users seeking practical growth solutions.
- Help establish stronger product standards and ways of working across the broader product organization.
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